Return Policy

Macmull Custom Guitars want to be thrilled with your new purchase. However, if you need to return an instrument, we here to help.

You have the right to cancel the order without any given reason (valid only for non custom guitar order) as long as you contact us within 14 days of receiving your guitar. 
Guitar must be returned to us in the same condition of order condition. 
Meaning they should show no signs of over use, wear and tear or damage.

Packing Returned Items: Please retain all the original packaging of the guitar until you have decided to keep the goods, this is very important as an additional charge will be made for items returned without the original packaging.

If you wish to return the guitar within the 14 day, all items must be packed in the original packaging box with appropriate (original) internal packaging to protect the product(s) and prevent them from moving around in transit to avoid scratches or damage. Macmull custom guitars cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return will be refused or refund reduced if items are not packaged correctly.

Once returned to us we will process a full refund.

Please note the cost of returning the items to us must be covered by the customer and where goods have been damaged, marked or show signs of excessive testing or use (outside the normal bounds of showroom use) a charge will be made to compensate for the reduction in value.

Shipping must be processed with our shipping company (DHL, UPS), please contact us for further instructions.